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Valerie Kennedy

Valerie Kennedy

Consultant

VLK Consulting, LLC

Portsmouth, NH, US

About Me
Expertise in reengineering processes to enhance quality, time service and productivity while impacting managerial staff effectiveness. Successful Customer Service/Distribution Manager; 12 years at MTL Inc. with significant computer experience; implemented several computer systems. Absorbed multiple departments, reallocating human resources and minimizing costs. Built a highly effective Distribution Team. Excellent relationship with Finance. Strong motivator, team builder and strategic thinker.

Number of years experience : 21

Salary preference : $70,000 - $80,000

Number of people managed: 5-10

Security clearance :

Military experience :

Languages : English

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Work History
MTL Instruments Group

Job Title: Business Process Analyst

Time Frame: Jul 2008 To Feb 2009

Job Description: Rolled out business processes across MTL global operations; Determined most effective way to standardize service levels to maximize excellence.

MTL Inc.

Job Title: Manager, Customer Services & Distribution

Time Frame: Jan 1997 To Jun 2008

Job Description: Maintained headcount throughout Americas during department mergers, while business increased 230%. Improved service level both internally and externally.
Responsible for all facets of Customer Service, Provisioning and Distribution

VLK Consulting, LLC

Job Title: Principal

Time Frame: Mar 2009 To present

Job Description: Specializing In:
• Personnel training, development and management
• Team Building
• Business Process Analysis, streamlining and documentation

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